# Google Business Profile Video Verification Field Guide

Representative anonymized deliverable for a service-area operator. Profile,
location, device, and case details are synthetic.

## Verification state

- **Profile:** GBP-SAMPLE-2048
- **Business type:** service-area business
- **Available method:** business video
- **Previous attempt:** upload completed; rejected for insufficient proof of
  location and management
- **Current blocker:** content gap, not yet a confirmed technical upload loop

## Before recording

- [ ] Sign into the Google Account that owns or manages the target profile.
- [ ] Open the exact profile and confirm the business name/location.
- [ ] Use a current mobile device with location, camera, and microphone access.
- [ ] Use a stable network; disable VPN for the attempt.
- [ ] Remove people, tax numbers, bank data, and unrelated customer information
  from the planned route.
- [ ] Do not prerecord, edit, splice, add text, or switch camera apps.

## Continuous shot plan

| Order | Scene | Requirement covered | What to show | Avoid |
| --- | --- | --- | --- | --- |
| 1 | Neighborhood context | Operating location | Street sign and recognizable nearby landmark | House numbers of neighbors |
| 2 | Branded service vehicle | Business existence | Full trading name and phone matching the profile | Number plate and faces |
| 3 | Tool storage | Business existence | Trade-specific equipment used on jobs | Generic household tools only |
| 4 | Vehicle access | Management | Unlock vehicle and open secured tool compartment | Keys, alarm code, private documents |
| 5 | Work-order system | Management | Logged-in dashboard with business name; blur customer rows | Customer names, addresses, invoices |
| 6 | Permit cover page | Business evidence | Business name and issuer only | Permit number if not needed |

The recording must remain continuous. Walk the route once without recording to
confirm signal, lighting, privacy, and scene order.

## Storefront alternative

For a true storefront or hybrid business, replace scenes 1-3 with:

1. street/building number and surrounding businesses;
2. permanent exterior signage matching the profile;
3. customer-facing interior, products, or service area;
4. employee-only access such as opening a till, kitchen, storage room, or staff
   area.

Do not present temporary paper signage or a coworking reception as a permanent
customer-facing storefront.

## Attempt log

| Attempt | Date/time | Device/network | Stage reached | Result | Evidence |
| --- | --- | --- | --- | --- | --- |
| 1 | 2026-07-14 10:22 UTC | Pixel / Wi-Fi | Review completed | Rejected: management/location proof | rejection-01.png |
| 2 | Planned | iPhone / mobile data | Not started | Use revised shot plan | field guide v2 |

## Technical-loop classification

Only classify as a technical loop when the planned content is adequate and one
of these remains reproducible:

- video method disappears on the correct owner account;
- upload repeatedly fails before a confirmation state;
- the screen returns to `Get verified` without a rejection reason;
- a completed review state conflicts with the current verification screen;
- support directs another attempt but the same platform error blocks it.

## Technical evidence to capture

| Field | Example |
| --- | --- |
| Google account role | Primary owner |
| Profile ID | GBP-SAMPLE-2048 |
| Device/OS | iPhone 15 / iOS 19.0 |
| Network | Mobile data, VPN off |
| Attempt time | 2026-07-18 09:40 UTC |
| Exact screen text | Upload failed. Try again. |
| Stage | 86% upload, before confirmation |
| Reproduction | Two attempts, same device; one clean-network retry |
| Prior case ID | CASE-SAMPLE-7719 |

## Support handoff draft

> The owner is signed into the managing account for profile GBP-SAMPLE-2048.
> The business is a service-area operator and the revised continuous video
> shows location context, branded equipment, and management access. On the
> clean attempt at 2026-07-18 09:40 UTC, upload stopped at 86% and returned the
> attached error before a confirmation state. The same state reproduced once on
> mobile data. Please confirm whether the verification task can be reset or an
> available method can be restored. We are not requesting a specific method.

## Acceptance criteria

- Recording plan covers location, business existence, and management.
- The route avoids prohibited private information and faces.
- One controlled attempt produces a clear review state or a reproducible
  technical evidence packet.
- The owner retains the exact timeline, case ID, screenshots, and next action.